A fleet tow needs accountable communication and equipment matched to the entire unit. Use the directory to identify providers that state commercial, heavy-duty, recovery, or roadside capabilities, then confirm availability and billing directly.
Information to have ready
- Unit type, year, make, model, axle setup, and approximate weight
- Loaded or empty status, trailer type, and general cargo details
- Breakdown, collision, recovery, transport, or roadside need
- Exact pickup location, travel direction, nearest exit, and intended destination
- Access restrictions, damage, missing wheels, steering concerns, leaks, or cargo hazards
- Gate hours, after-hours instructions, and whether the destination can receive the full unit
Roadside service or towing?
A tire, air, fuel, electrical, or mechanical problem may be handled where the truck sits, but the safest choice depends on the failure and the location. Describe the symptoms and let the provider decide whether it can send a service truck or needs towing equipment. Do not drive a badly damaged unit just to reach a safer stop unless directed by qualified roadway personnel.
For planned or recurring needs
Tell the company your fleet size, operating area, vehicle classes, expected work, billing requirements, and after-hours expectations. Ask how dispatch updates are handled, what information is needed for authorization, and how the provider documents pickup and delivery.
For a highway breakdown
Call 911 first for injuries, fire, a spill, an active-lane hazard, or a crash scene requiring emergency response. Otherwise, stay out of traffic, provide the full highway and direction, and tell the provider whether the tractor, trailer, or cargo extends into a lane.