A flatbed carries the vehicle on the truck instead of leaving two wheels on the pavement. It can be useful for many damaged, low-clearance, all-wheel-drive, electric, or specialty vehicles, but the provider still needs to assess the job.
When a flatbed may help
A flatbed may be considered when the vehicle should not roll, has drivetrain or suspension damage, has low ground clearance, has four-wheel or all-wheel drive, or needs the entire vehicle supported. The choice depends on the manufacturer guidance, damage, weight, access, and the provider’s equipment.
Tell the provider about loading access
Share whether the vehicle is in a parking garage, narrow alley, gated lot, soft ground, against a curb, near a barrier, or on a highway shoulder. Mention low ceilings, tight turns, locked wheels, missing tires, body damage, and whether the truck can get in front of the vehicle.
Do not assume neutral is enough
A vehicle that shifts into neutral may still have a locked wheel, damaged steering, or drivetrain restriction. Electric and all-wheel-drive vehicles may have specific transport instructions. Tell the provider what you can observe and let the driver decide how to load it safely.
Before the tow begins
Confirm the pickup and destination addresses, the estimated price and possible added charges, the company name, and the equipment plan. Ask whether the destination is open and can receive the vehicle. Never stand in moving traffic to help position a tow truck.