Roadside assistance may solve a problem where the vehicle stopped, but the provider needs a safe location and a clear description. Tell the company what happened, what the vehicle can do, and what hazards are present.
Common roadside requests
Providers may offer jump starts, tire-related help, fuel delivery, lockout assistance, minor roadside service, or towing. Capability varies by company, vehicle class, location, weather, and equipment. Ask what the provider can handle before authorizing the call.
Give a precise location
Use the street address for a parking lot or business. On I-20, I-30, I-35, I-45, I-635, or another DFW highway, give the route, direction, nearest exit, main lanes or frontage road, and whether the vehicle is on the shoulder, ramp, or fully off the roadway.
Describe the vehicle and problem
- Year, make, model, color, and license or unit number
- Whether the engine starts and the vehicle rolls and steers
- Flat tire, dead battery, locked keys, empty fuel tank, warning light, or visible damage
- Trailer, cargo, low clearance, dual wheels, or other equipment
- Whether anyone is in danger or the vehicle blocks traffic
Know when to call 911
Call 911 for injuries, fire, a spill, a crime, a vehicle blocking a moving lane, or an active roadway hazard. Do not walk into traffic to inspect the vehicle or wait beside it when a safer location is available.